ONTRACK is a full service property management company specializing in condominium, town home and single family Homeowners Associations; we manage for the future and offer real solutions. We believe every client is unique and customize and adapt our services to meet each client’s needs. With over 20 years of management experience, we provide the structure and focus essential to a successful Homeowners Association.
We work closely with your Board of Directors, supporting and implementing their decisions. Our commitment is to serve the needs of the Homeowners and the needs of your Association with NO hidden costs. We believe in pro-active and hands on management. We monitor each of our properties to try to anticipate situations that might impact your Community Association.
Ontrack offers a range of services at competitive prices and believes quality of service to the customer is the key to its business success. Our service sets us apart from our competitors because of our:
EXPERIENCE AND QUALIFICATIONS OF PERSONNEL
It is the experience, knowledge and professionalism that will better serve your Community. Ontrack knows what needs to be done and how to do it. The length of service as well as the depth of experience by professional staff members, especially Managers, is unsurpassed.
ABILITY TO OBTAIN BEST PRICING AND BEST SERVICE
Ontrack’s stature in the industry and community provides the ability to command the best prices and best performance by qualified contractors. Because of our reputation and size, most contractors are very interested in presenting great prices and even better service to be considered for additional work for other Association clients. This negotiation advantage is a benefit to our clients.
We utilize a state of the art accounting system, a recognized leader for professional Community Association Managers. It is the most comprehensive system with built-in internal controls and audit functions. Additionally, Ontrack has an exclusive arrangement for a web based overlay system to the accounting and data base programs that provide an outstanding, individual interactive website for Association clients. In addition to providing clear open communication to the membership, the system also provides advanced features for the Board to monitor the performance of the management functions including delinquencies, violations, work orders, communications and collections.